FREE SHIPING POLICY

Worldwide Free Shipping Policy Effective At Wallzey,
we are committed to providing our customers with an exceptional shopping experience, which is why we offer FREE Worldwide Shipping on every order, no matter how big or small. We want to make sure that no matter where you are in the world, you can enjoy our products without worrying about shipping costs.
1. What Is Covered by Our Free Shipping Offer? Global Reach: We provide free shipping to all countries worldwide. Whether you're located in bustling cities, remote areas, or even on a remote island, we've got you covered. No Minimum Spend: We believe that shopping should be hassle-free. No minimum order value is required to enjoy free shipping. Whether it’s one item or a full cart, you’ll never pay for shipping.
2. How Free Shipping Works Order Processing: Once your order is confirmed, we begin processing it immediately. Orders will be processed and shipped within 1-2 business days from the time of purchase, excluding holidays. Shipping Time: Domestic Orders: Delivery typically takes between 3-5 business days. International Orders: Estimated delivery time is between 7-21 business days, depending on the destination country and local shipping practices. Note: While we strive for prompt delivery, please note that unforeseen circumstances, such as customs processing or local holidays, may impact delivery timeframes. We’ll keep you updated with tracking information throughout the entire journey of your order.
3. Shipping Partners We partner with globally recognized carriers such as DHL, UPS, FedEx, and national postal services to ensure the best possible delivery experience. Once your order is dispatched, we will send you an email with your tracking number so you can follow your package in real-time.
4. Delivery Locations & Restrictions While we aim to provide free shipping to every country in the world, there are some locations where shipping might not be possible due to factors beyond our control. These may include: Remote or hard-to-reach areas: Some very remote or hard-to-reach locations may not be eligible for our free shipping. However, we will notify you in advance and offer an alternative solution. Shipping Restrictions: Certain countries or regions may have specific import regulations or restrictions that could prevent us from shipping certain products. If your location falls under these categories, we’ll promptly reach out to provide alternative options.
5. Customs, Duties, and Taxes Customs Fees: While we cover the cost of shipping, international customers are responsible for any customs fees, duties, or taxes imposed by their local government. These charges vary by country, so we recommend checking with your local customs office for more information on potential fees. Customs Delays: Occasionally, customs procedures may delay the arrival of your package. These delays are beyond our control, but we will do everything in our power to assist you in tracking down your shipment.
6. Order Issues & Lost or Damaged Packages Lost Packages: If your order is marked as "delivered" but you cannot locate it, please contact us within 30 days of the shipping date, and we’ll work with you to resolve the issue. While we partner with reliable carriers, we understand that packages can occasionally be misplaced. Damaged Goods: We take great care in packaging your items to prevent damage during shipping. However, if your items arrive damaged, please reach out to us within 7 days of receiving your package. We will either replace the damaged goods or issue a refund, depending on your preference. Tracking Issues: We’ll provide you with tracking details for your order. If there’s an issue with the tracking, or if you have trouble locating your package, don’t hesitate to contact our customer support team. We’re always ready to help!
7. What If You Need It Faster? While free shipping is our standard service, we understand that some of our customers might need their orders sooner. For those situations, we offer express shipping options for an additional fee. Simply choose an expedited service at checkout if you want your order delivered faster.
8. Order Cancellation & Modifications We understand that sometimes things change after you’ve placed your order. If you need to modify or cancel your order, please contact us within 12 hours of placing your order. Once your order has been processed and shipped, we can no longer modify or cancel it.
9. Customer Satisfaction Guaranteed We stand by the quality of our products and want you to love every purchase you make. If you are not satisfied with your order for any reason, please refer to our Return and Refund Policy. We offer a 30-day satisfaction guarantee on all products. If you’re not happy, you can easily return or exchange the item.
10. Why Do We Offer Free Worldwide Shipping? We believe that the best shopping experience is one where customers can shop confidently, without hidden costs or extra fees. Free shipping allows our customers worldwide to explore our products freely and make the most of their shopping experience, without being concerned about extra charges at checkout. Whether you're buying a gift or treating yourself, we want the process to be as smooth and enjoyable as possible.
11. Contact Us If you have any questions about our free shipping policy or need assistance with your order, our customer service team is here for you. You can reach us at: Email:care.wallzey@gmail.com Phone: +92 3214040758 Business Hours: 24/7 . We’re committed to providing you with an exceptional experience, and we’ll do our best to ensure that your needs are met. Frequently Asked Questions (FAQs) Can I track my order? Yes! You will receive an email with tracking details once your order ships. You can follow your package’s journey in real-time. Are there any hidden fees? No! We provide free worldwide shipping with no hidden charges. The only possible additional costs may come from customs duties or taxes in your country. Do you ship to PO Boxes? Yes, we can ship to PO Boxes in most locations. Can I change my shipping address after placing an order? If you need to update your shipping address, please contact us immediately. If the order has already been shipped, it may not be possible to change the address.