RETURN & EXCHANGE POLICY

Return & Exchange Policy

At WALLZEY, we believe in ensuring the utmost satisfaction with every purchase. If you are not completely happy with your product, we are here to help with a hassle-free return or exchange process.

Our Policy Includes:

•  14-Day Return & Exchange Period: You can request a return or exchange within 14 days of receiving your order. This gives you ample time to inspect and decide on your purchase.

•  Condition of Product for Return/Exchange:

  • Products must be unused, undamaged, and in their original packaging.
  • 90% or more of the product’s content should be intact for eligibility.
  • Products should not show signs of use, such as wear or tampering.

•  How to Initiate the Return/Exchange Process:
  To start the process, simply reach out to us via WhatsApp at 03214040758 with your order details. A member of our team will guide you through the next steps.

•  Return/Exchange Processing Time:
  We aim to process all return and exchange requests within 3 to 5 working days. We work quickly to ensure a smooth experience for you.

•  Delivery Charges:

  • Non-Refundable Delivery Fees: Delivery charges for the original order are non-refundable.
  • Customer-Responsible Shipping Fees for Exchanges: You will be responsible for any shipping costs related to the exchange process.

•  Damaged or Defective Products:
  If the product arrives damaged, defective, or if there’s an issue like leakage, we will cover all return shipping costs and send you a replacement immediately.

•  Sales and Discounted Items:
  No returns or exchanges are allowed on products purchased during sale events or with any special discounts.

Refund Process:

• Refunds will be issued in the form of store credit or directly to the original payment method, depending on the situation.

To request a return, exchange, or refund, please WhatsApp us at +92 3214040758. We're happy to assist you!